Question 1

Same-day or next-day — how do I know which I'll get?

Accepted Answer

Bags picked up or dropped before your city's morning cutoff are usually back the same evening. Anything after the cutoff comes back next day by 3pm. The booking screen shows your exact promised time before you confirm.

Question 2

What takes longer than a normal order?

Accepted Answer

Wedding gowns, leather and suede, designer bags, heavy comforters and anything needing a stain specialist run 3–7 days. We tell you the date up front and text you if anything changes.

Question 3

Can I rush an order I already placed?

Accepted Answer

Yes — open the order on your tracking page and tap rush. If it hasn't gone into the machines yet we'll bump it to the same-day queue and only charge the rush difference.

Question 4

How does porch pickup actually work?

Accepted Answer

Book a window, bag your clothes and leave them at the spot you told us (porch, side gate, front desk, garage code). You get a text when the driver is on the way, another when it's collected, and a photo when it's back on your porch.

Question 5

What does round-trip pickup & delivery cost?

Accepted Answer

$9.95 flat covers the pickup AND the delivery back to your porch — not each way. Your first pickup order is $5 off, and memberships or prepaid bundles drop it further.

Question 6

Do I have to be home?

Accepted Answer

No. Most customers never meet the driver. Leave the bag out, or use a gate code and pickup note saved in your preferences so every future order repeats it automatically.

Question 7

How do the 24/7 drop boxes work?

Accepted Answer

Every location has a secured, camera-monitored locker. Scan the code on the door, enter your name and number in under a minute, and drop the bag. You get a text confirming we have it and another when it's ready.

Question 8

Should I try to treat a stain before I send it?

Accepted Answer

Please don't. Water, club soda and home stain sticks set most stains permanently. Bag it as-is and note what spilled — that one detail is what lets us pick the right solvent.

Question 9

What stains can you actually get out?

Accepted Answer

Wine, coffee, grease, makeup, ink, grass and sweat come out the vast majority of the time when they're fresh. Old, heat-set or bleach-damaged spots may lighten rather than vanish — we'll tell you honestly before we charge you for specialty work.

Question 10

Is stain treatment extra?

Accepted Answer

Standard spotting is included. Only heavy restoration work (large oil spills, set-in dye transfer, smoke or odor treatment) carries an added charge, and we message you for approval first.

Question 11

Busted zipper, ripped pocket, missing button?

Accepted Answer

Add repairs at checkout or just note it on the bag. Zippers, seams, hems, buttons, linings and leather patching are all done in-house alongside the cleaning, so it comes back finished in one trip.

Question 12

What if something comes back wrong?

Accepted Answer

Report it from the order page within 7 days. Attach a photo and it opens a tracked issue with a live status timeline (received → photo review → in progress → resolved) and you'll get texts at each step.

Question 13

Do you handle designer bags and leather?

Accepted Answer

Yes — handbags, jackets, suede and shearling go to our specialty side for cleaning, conditioning, color touch-up and hardware care. Those are quoted after inspection so you always approve the price.

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